How did special treatment impact productivity in the Hawthorne studies?

The correct answer reflects the findings of the Hawthorne studies, highlighting that special treatment positively influenced productivity by fostering stronger interpersonal relationships among employees. The studies revealed that when workers received special attention, they felt more valued, which boosted morale and motivation. This newfound camaraderie among employees facilitated cooperation and collaboration, ultimately leading to enhanced productivity levels. The research demonstrated that social factors, such as group dynamics and employee relationships, play a significant role in workplace effectiveness.

Thus, the productivity increase observed in the Hawthorne studies wasn’t merely about physical working conditions or financial incentives; it was largely about the psychological impact of feeling appreciated and connected to one's colleagues.