What is the purpose of using an indirect strategy when delivering bad news?

Using an indirect strategy when delivering bad news serves the purpose of softening the impact of the negative news. This approach typically involves starting with positive or neutral information, which helps to cushion the blow of the forthcoming bad news. By preparing the recipient emotionally and contextually, the communicator can make the overall message more palatable and maintain a positive relationship.

Delivering unfavorable information directly can often lead to immediate defensiveness or negative reactions. By using an indirect strategy, the communicator can guide the listener through a thought process that leads to the bad news more gently, allowing for a better understanding and acceptance of the situation. This method can also provide the opportunity to frame the bad news in a way that highlights any potential solutions or next steps, thereby minimizing the adverse effects on morale and engagement.