What significance did work-group norms hold according to the Hawthorne studies?

Work-group norms play a crucial role in defining what is considered acceptable behavior and performance within a team or organization, as highlighted by the findings from the Hawthorne studies. These norms establish collective expectations about work habits, productivity, and interpersonal interactions, directly influencing how employees perceive their roles and responsibilities in the workplace.

By framing what is viewed as a "fair day's work," these norms can significantly impact motivation, satisfaction, and overall performance. Employees may adjust their output based on these shared understandings, which can either enhance or hinder productivity depending on the nature of the norms established within the work group. Therefore, it is the social dynamics and shared standards of the group that shape individual behaviors and attitudes toward work, rather than mere adherence to management directives or the elimination of performance variances.